Privacy Policy

Introduction

advantwvon AS ("we", "our", or "us") is committed to protecting your privacy and ensuring the security of your personal information. This privacy policy explains how we collect, use, and protect the data we collect from users of our website and services.

As the data controller, advantwvon AS is responsible for ensuring your personal data is processed lawfully, fairly, and transparently in accordance with the General Data Protection Regulation (GDPR) and applicable Norwegian data protection laws.

Data We Collect

We collect various types of personal data when you interact with our website and services. The data collection includes information you provide directly to us and information we gather automatically through your use of our services.

Information You Provide

• Contact information (name, email address, phone number)
• Restaurant details (business name, location, type of establishment)
• Project requirements and consultation requests
• Communication preferences and feedback
• Any additional information you choose to share with us

Automatically Collected Information

• IP address and browser information
• Website usage data and page views
• Device information and operating system
• Referral sources and navigation patterns
• Cookies and similar tracking technologies

How We Use Your Information

We use the personal data we collect for various legitimate business purposes. The use of your data helps us provide our restaurant layout optimization services effectively and maintain our business operations.

Service Delivery

• Providing restaurant layout optimization consultations and services
• Responding to your enquiries and service requests
• Scheduling appointments and managing project timelines
• Delivering customised recommendations and solutions

Business Operations

• Processing payments and managing contracts
• Maintaining customer records and service history
• Improving our services based on feedback and usage patterns
• Complying with legal and regulatory requirements

Communication

• Sending service updates and project communications
• Providing customer support and technical assistance
• Sharing relevant industry insights and best practices (with your consent)
• Notifying you of important changes to our services or policies

Cookies and Tracking Technologies

We may use cookies and tracking technologies for analytics, advertising, and remarketing purposes, including Google Ads. These technologies help us measure campaign effectiveness, deliver relevant advertisements, and improve our services. You can manage your cookie preferences at any time through our cookie consent banner.

Our website uses different types of cookies to enhance your browsing experience and provide personalised content. For detailed information about the specific cookies we use, please refer to our Cookie Policy.

Cookie Categories

• Necessary Cookies: Essential for website functionality and security
• Analytics Cookies: Help us understand how visitors interact with our website
• Functional Cookies: Remember your preferences and personalisation settings
• Marketing Cookies: Used for advertising and remarketing campaigns

Data Sharing and Third Parties

We do not sell, rent, or trade your personal information to third parties. We may share your data only in specific circumstances and with trusted partners who help us deliver our services.

Service Providers

• Website hosting and technical infrastructure providers
• Email communication and customer relationship management platforms
• Analytics and website performance monitoring services
• Payment processing and financial services

Legal Requirements

We may disclose your personal information if required by law, court order, or government regulation, or if we believe disclosure is necessary to protect our rights, property, or safety, or that of others.

Your Rights

Under the General Data Protection Regulation (GDPR), you have several rights regarding your personal data. We are committed to respecting these rights and providing you with control over your personal information.

Data Subject Rights

• Right of Access: Request information about the personal data we hold about you
• Right to Rectification: Request correction of inaccurate or incomplete personal data
• Right to Erasure: Request deletion of your personal data in certain circumstances
• Right to Restrict Processing: Request limitation of how we process your data
• Right to Data Portability: Request transfer of your data to another organisation
• Right to Object: Object to certain types of processing, including direct marketing

To exercise any of these rights, please contact us using the information provided in the contact section below. We will respond to your request within one month of receipt.

Data Retention

We retain your personal data only for as long as necessary to fulfil the purposes for which it was collected and to comply with our legal obligations. Data retention periods vary depending on the type of information and the purpose for which it was collected.

Retention Periods

• Customer Records: Retained for 7 years after the end of our business relationship
• Marketing Communications: Retained until you withdraw consent or opt out
• Website Analytics: Anonymised data retained for up to 26 months
• Legal and Compliance Records: Retained as required by applicable laws

When personal data is no longer needed, we will securely delete or anonymise it in accordance with our data retention policies and applicable legal requirements.

Data Security

We implement appropriate technical and organisational measures to protect your personal data against unauthorised access, alteration, disclosure, or destruction. Our security measures are regularly reviewed and updated to ensure they remain effective.

Security Measures

• Encryption of data in transit and at rest
• Regular security assessments and vulnerability testing
• Access controls and authentication procedures
• Staff training on data protection and security practices
• Incident response and breach notification procedures

International Data Transfers

Your personal data may be transferred to and processed in countries outside the European Economic Area (EEA). When such transfers occur, we ensure appropriate safeguards are in place to protect your data in accordance with GDPR requirements.

We only transfer personal data to third countries that provide an adequate level of protection or where appropriate safeguards, such as Standard Contractual Clauses, are in place.

Children's Privacy

Our services are not directed at children under the age of 16, and we do not knowingly collect personal information from children. If we become aware that we have collected personal data from a child without parental consent, we will take steps to delete such information promptly.

Changes to This Privacy Policy

We may update this privacy policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. When we make significant changes, we will notify you by posting the updated policy on our website and updating the "last updated" date.

We encourage you to review this privacy policy periodically to stay informed about how we protect your personal information.

Contact Us

If you have any questions about this privacy policy, want to exercise your data protection rights, or need to contact us regarding data protection matters, please reach out to us using the contact information below:

If you are not satisfied with our response to your data protection concerns, you have the right to lodge a complaint with the Norwegian Data Protection Authority (Datatilsynet) or your local supervisory authority.